Business functions
Operations
The function that absorbs every other function's exceptions.
Where it hurts
The week these teams actually have, in their own words. If two of these are yours, the rest of this page is about you.
Exception queues
Growing faster than they are cleared.
Manual handoffs
Work re-keyed between systems that should be connected.
No baseline
Nobody can say what the process costs today.
Our work
Energy & Utilities20+automations in productionIntelligent Automation Program for an Italian Multi-UtilityListed multi-utility · Italy · five provinces, energy, water, waste and public servicesRead the case
Retail & E-commerce1system for all procurement in scopePower Platform Procurement System for a Global Food RetailerFood retail group · Netherlands · one of the world's largest food retailers, centres worldwideRead the case
Banking & Financial Services€30–40Mof internal investments trackedExecutive Investment Portal on ServiceNow for an Italian BankRetail and commercial bank · Italy · part of a European banking group, €30-40M internal investment portfolioRead the case
What the work runs on
The products these engagements were built on, most used first.
Ways to start here
Fixed-scope engagements we have run against exactly this kind of problem.
Start here
Automation Discovery Sprint
Four weeks. We measure what your process costs today and hand back a ranked backlog, including the candidates we tell you not to automate.
Fixed scopeDuration: 4 weeks
Start here
AI Readiness Assessment
Three weeks to separate the processes where AI changes the economics from the ones where it is an expensive way to run a rule.
Fixed scopeDuration: 3 weeks
Pilot
Agent Pilot: one process to production
Six weeks, one process, an agent that actually goes live behind guardrails, with the evaluation harness to prove it works.
PilotDuration: 6 weeks
Featured insights
7 min read
Automation strategy
Your automation backlog is a list of opinions
Most backlogs rank candidates by who asked loudest. Event logs rank them by what they cost.
5 min read
Agentic AI
The hidden cost of the human handoff
Every automation routes its hard cases to a person. How that handoff is designed decides whether the saving is real or just relocated.
9 min read
Process intelligence
What process mining tells you in the first 90 days
Usually: that the expensive problem is upstream of the one you were asked to fix.
8 min read
Engineering practice
Bots that survive contact with production
Every RPA failure we have inherited traces back to one of four things.
How we see it
Order handling, case management, scheduling and fulfilment. Where the volume lands when something upstream is not working.
Talk to us
Bring us one Operations process and we will tell you what it would take.
Not a proposal: a read on whether the thing you have in mind is worth automating at all, what it costs, and where it usually goes wrong in this function.
14 case studies