FeaturedAgentic AI6 min readWhen not to use an AI agent
If the rules fit on one page and never change, an agent is an expensive way to run an if-statement.
Tsvetan TopalovChief Executive OfficerOctober 12, 2026Read the articleInsights
Field notes from delivery: what we measure, what we decline to automate, and why.
FeaturedAgentic AI6 min readTsvetan TopalovChief Executive OfficerOctober 12, 2026Read the article
Automation strategy7 min readYour automation backlog is a list of opinionsMost backlogs rank candidates by who asked loudest. Event logs rank them by what they cost.October 12, 2026
Technology transformation7 min readYou do not need to replace the system to fix the processMost of the pain attributed to a legacy platform is actually in the gaps between platforms, and gaps are far cheaper to close than cores are to replace.October 12, 2026
Process intelligence6 min readYour invoice process is mostly exceptionsAccounts payable teams describe a clean three-way match. The event data almost always shows something else, and the difference is the whole business case.October 12, 2026
Agentic AI5 min readThe hidden cost of the human handoffEvery automation routes its hard cases to a person. How that handoff is designed decides whether the saving is real or just relocated.October 12, 2026
Technology transformation6 min readThe two-week test before emerging tech enters a budgetIf it cannot survive one of your real processes for a fortnight, it will not survive a roadmap.October 12, 2026
Process intelligence9 min readWhat process mining tells you in the first 90 daysUsually: that the expensive problem is upstream of the one you were asked to fix.October 12, 2026
Engineering practice8 min readBots that survive contact with productionEvery RPA failure we have inherited traces back to one of four things.October 12, 2026