Insights

Field notes from delivery: what we measure, what we decline to automate, and why.

Agentic AI6 min read

When not to use an AI agent

If the rules fit on one page and never change, an agent is an expensive way to run an if-statement.

Tsvetan TopalovChief Executive OfficerOctober 12, 2026Read the article

Agentic AI5 min readThe hidden cost of the human handoffEvery automation routes its hard cases to a person. How that handoff is designed decides whether the saving is real or just relocated.October 12, 2026