Business functions
Information Technology
Access requests, environment work and a ticket queue that is mostly repetition.
Where it hurts
The week these teams actually have, in their own words. If two of these are yours, the rest of this page is about you.
Repetitive service requests
The same twelve tickets, forever.
Shadow automation
Personal scripts and flows nobody can support.
Change risk
Upstream updates breaking downstream jobs without warning.
What the work runs on
The products these engagements were built on, most used first.
Ways to start here
Fixed-scope engagements we have run against exactly this kind of problem.
Start here
AI Readiness Assessment
Three weeks to separate the processes where AI changes the economics from the ones where it is an expensive way to run a rule.
Fixed scopeDuration: 3 weeks
Retainer
Managed Automation Care
Monthly retainer covering monitoring, incident response and the change work that keeps automations alive as the systems underneath them drift.
RetainerDuration: Rolling, 3-month minimum
Rescue
Automation Rescue
Two weeks to audit an inherited bot estate that keeps breaking, stabilise the worst of it, and tell you what is worth keeping.
Fixed scopeDuration: 2 weeks
Featured insights
6 min read
Agentic AI
When not to use an AI agent
If the rules fit on one page and never change, an agent is an expensive way to run an if-statement.
7 min read
Technology transformation
You do not need to replace the system to fix the process
Most of the pain attributed to a legacy platform is actually in the gaps between platforms, and gaps are far cheaper to close than cores are to replace.
6 min read
Technology transformation
The two-week test before emerging tech enters a budget
If it cannot survive one of your real processes for a fortnight, it will not survive a roadmap.
8 min read
Engineering practice
Bots that survive contact with production
Every RPA failure we have inherited traces back to one of four things.
How we see it
IT is usually both the owner of an automation programme and one of its largest beneficiaries.
Talk to us
Bring us one Information Technology process and we will tell you what it would take.
Not a proposal: a read on whether the thing you have in mind is worth automating at all, what it costs, and where it usually goes wrong in this function.
1 case study