Retainer / Process Intelligence & AutomationManaged Automation Care
Monthly retainer covering monitoring, incident response and the change work that keeps automations alive as the systems underneath them drift.
How the weeks run
Every step ends with something you can use. Hover or scroll to follow the plan.
Month 1
Onboarding
We take over monitoring, document every automation and agree response times with you.
You getRunbooks and live monitoring
Every month
Run and absorb change
Incidents handled within the agreed times, and vendor interface changes absorbed in the retainer.
You getA monthly evidence pack
Every quarter
Review and improve
A review of runs, exceptions and savings, with the next improvements agreed.
You getA quarterly review
What you get
Monitoring and alerting
Failures detected before the business reports them.
Vendor-change absorption
UI and API changes handled inside the retainer.
Monthly evidence pack
Runs, exceptions, saved hours: audit-ready.
Tools we typically use here
Grouped by when they come in. Where you already run a platform, we start from it.
Build
How it is priced
- Commercial model
- Monthly, by tier
- Retainer / Rolling, 3-month minimum
- When you get a number
- In writing, after a short scoping call once we have seen the process. Nothing starts before the number is agreed.
Questions buyers ask
What do you need from our side?
Access to the automations and the systems they touch, and a named owner on your side for changes and priorities.
What counts as an incident?
Any automation that fails, stalls or produces a wrong result. Response times are agreed per tier before we start.
Can we leave?
Yes. Thirty days of notice, and the runbooks and documentation leave with you.
How is it priced?
Monthly, by tier, based on how many automations we look after and the response time you need.
Where this has worked
Energy & Utilities20+automations in productionIntelligent Automation Program for an Italian Multi-UtilityListed multi-utility · Italy · five provinces, energy, water, waste and public servicesRead the case
Accounting & Bookkeeping97%of documents need no correctionAI Invoice Processing AutomationAccounting firm · Bulgaria · 10-15 staff, books kept for 100+ client companiesRead the case
E-commerce Operations< 2 minto reconcile and book a full monthHigh-Volume E-Commerce Reconciliation and Accounting AutomationAccounting firm · Bulgaria · month-end for an online retailer with 1,000-1,500 orders a monthRead the case
Start with a short call.
We will tell you whether this is the right first step, including when it is not.