Where we have run it

Car rental · Europe · multi-billion-euro rental group, hundreds of thousands of vehicles
Email Triage and Agent-Assist Automation for a Car Rental Company
Every rental extension, cancellation or vehicle swap meant an agent clicking through screen after screen of Salesforce while the customer waited, and every email meant someone reading it just to work out what the customer wanted. We put UiPath robots behind the agents: emails for five request types sorted and actioned automatically, and the same requests on a call handled with one click.
5request types automated

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Email Triage and Agent-Assist Automation for a Car Rental Company

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