The library
Case studies & publications
Everything we have shipped and everything we have written about shipping it, in one place. Filter by what you run, what you own, or what kind of thing you want to read.
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Featured
Energy & UtilitiesIntelligent Automation Program for an Italian Multi-UtilityThe security alert that matters is the one nobody had time to read. A listed Italian multi-utility was checking network alerts, telecom invoices and fuel-card statements by hand, each a place where a threat, an overcharge or a misused card could slip through. From 2020 to 2025 we built and ran a programme of 20+ UiPath robots, owned by a Centre of Excellence inside the company and reviewed quarterly with leadership.
Retail & E-commercePower Platform Procurement System for a Global Food RetailerAn occasional requester on a premium licence is a cost that grows with headcount, not with value. One of the world's largest food retailers ran procurement on a Power App that had outgrown its design. We extended it into the one system all procurement in scope went through, with an approval chain, segregation of duties, a licensing design that kept costs down and Power BI reporting for every level of management.
Banking & Financial ServicesExecutive Investment Portal on ServiceNow for an Italian Bank€30-40 million of internal investments, and no single place where the CEO could see where the money went. The data sat in ServiceNow modules built for project teams, and every status update meant chasing a function for its own format. Now every initiative, its funding, state and progress sits on one executive page inside the bank's own ServiceNow.
Everything else
Public SectorEU Grant Expense Verification Automation for an Italian RegionEvery EU-funded training project a region reimburses has to be checked line by line: registers against declared hours, trainers' CVs against their roles, every invoice against the expense report. Done by hand, the check is slow, varies between controllers, and the region carries the risk if EU auditors find what it missed. Now a robot builds the control file for each project, and the controller reviews evidence instead of copying it.
Accounting & BookkeepingClient Onboarding Portal with Dataverse for a UK Accountancy FirmFor a firm that has to verify every new client, onboarding by email is slow, insecure and hard to evidence: passports as attachments, questions lost in threads, staff retyping everything before checks could start. Now clients sign in to a secure portal, submit their details and ID documents once and chat with the staff on their case, and everything lands as structured data in the firm's Dataverse app, where driving licence and public-record checks run.
EducationFinance Automation Strategy for an Independent SchoolA London school and nursery ran its entire finance function through one bursar, and the bursar was leaving. Every invoice, direct debit, bank line and supplier bill passed through one person's hands and one person's memory. We mapped every process, designed the automation that connects their systems, and gave the directors a plan for month-end to survive the resignation letter.
Security ServicesCorporate Brand Strategy and Positioning for a Security GroupThe largest private security group in Bulgaria was walking into international meetings with a 340 MB presentation nobody could send, built for every audience at once, that let Western buyers file it under "Eastern European, therefore cheap". We rebuilt how the group presents itself to the world: one strategy, two brands, and decks a partner can read in ten minutes.
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