The library
Case studies & publications
Everything we have shipped and everything we have written about shipping it, in one place. Filter by what you run, what you own, or what kind of thing you want to read.
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Retail Customer ServiceEmail Triage and Agent-Assist Automation for a Car Rental CompanyEvery rental extension, cancellation or vehicle swap meant an agent clicking through screen after screen of Salesforce while the customer waited, and every email meant someone reading it just to work out what the customer wanted. We put UiPath robots behind the agents: emails for five request types sorted and actioned automatically, and the same requests on a call handled with one click.
Retail Customer ServiceAutomated In-Flight Wifi Refund Processing for a UK Airline GroupA generic "the wifi was bad, refund me" email should not need a person to read it before the right form goes out, and every one that does is a person not handling the cases that need judgement. We built the flow that takes a free-text complaint to a checked, automatic refund, or to a ticket for the refunds team when something does not add up.
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