The library
Case studies & publications
Everything we have shipped and everything we have written about shipping it, in one place. Filter by what you run, what you own, or what kind of thing you want to read.
Tick the ones you want and take them away as a deck.
Featured
Retail & E-commerceSAP and Esker Invoice Integration for a Luxury Fashion HouseEvery intercompany invoice had to be registered twice, posted in SAP and linked in Esker, with an accountant copying dates, numbers and amounts between the two for every invoice from seven sister companies. We built a UiPath robot that matches the invoices across both platforms, posts them in SAP and links them back in Esker, designed to cut processing time by 80%.
E-commerce OperationsHigh-Volume E-Commerce Reconciliation and Accounting AutomationAt 1,500 orders a month, month-end stops being an accounting task and becomes a throughput problem. Card batches, cash collected by couriers, returns crossing the fiscal year: every extra order meant more manual work, until the month closed late. Now the whole month reconciles and books itself in under two minutes.
Accounting & BookkeepingMulti-Channel Payment Reconciliation and Accounting Import AutomationCard, PayPal, bank wire and two crypto channels, each settling in batches days later and hopping through intermediary accounts. Every month an accountant lost 3-4 days working out which order sat inside which deposit, and one mismatch meant unpicking the whole month. Now the month reconciles itself and lands in the accounting software as a ready import file.
Everything else
ManufacturingPower BI Executive Reporting on a Custom ERP for a Fruit ProcessorIn a seasonal fruit business, stock drives every sales and production decision, and the CEO and the board were making those decisions without a clear picture. The custom-built ERP recorded everything, reported almost nothing and came with no documentation. Now leadership reads stock, sales, production and finance in Power BI, on live ERP data, each audience seeing what it should.
Retail Customer ServiceEmail Triage and Agent-Assist Automation for a Car Rental CompanyEvery rental extension, cancellation or vehicle swap meant an agent clicking through screen after screen of Salesforce while the customer waited, and every email meant someone reading it just to work out what the customer wanted. We put UiPath robots behind the agents: emails for five request types sorted and actioned automatically, and the same requests on a call handled with one click.
Retail Customer ServiceAutomated In-Flight Wifi Refund Processing for a UK Airline GroupA generic "the wifi was bad, refund me" email should not need a person to read it before the right form goes out, and every one that does is a person not handling the cases that need judgement. We built the flow that takes a free-text complaint to a checked, automatic refund, or to a ticket for the refunds team when something does not add up.
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